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DEUTZ AG•Pendergrass, GA

25d

About The Position

The Customer Solutions Analyst will be responsible for supporting DEUTZ customers and sales force while deploying various customer solutions to improve customer experience and streamline customer interaction. You will have the opportunity to drive business performance and increase customer value.

Requirements

Excellent verbal and written communication skills. Ability to present data in a clear, concise manner. Ability to handle difficult or sensitive situations with diplomacy and tact.
Tolerance for ambiguity in the fast-paced environment of change.
Critical thinking - able to organize and prioritize. Excellent time management skills.
Demonstrated strong collaboration skills. Team player with excellent interpersonal skills, being able to build bridges cross-functionally and confront tough issues that need to be resolved.
Demonstrated problem-solving and analytical skills required. Strong logic and reasoning skills.
Strong personal work ethic; an honest and straightforward manner.
Self-motivated, energetic, "can-do" attitude in a fast-moving environment.
Willingness to travel (less than 20%)
Bachelor’s degree in business, Supply Chain or relevant field or equivalent
Two plus years of relevant industry experience
Demonstrated understanding of the end-to-ed supply chain required (order management, logistics, distribution)
Working knowledge of SAP required
Advanced proficiency in Excel (pivot tables, v-lookups)

Responsibilities

High degree of direct customer interfacing to identify appropriate customer solutions.
Analyzing daily inventory levels, forecasts, and orders. (Identify changes in the customer order patterns vs. forecasts that can cause shortage or excess inventory & communicate those observations to impacted teams on the timely manner)
Managing product data between customer’s and DEUTZ system.
Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training, and an absolute focus on resolving customer issues as quickly and effectively as possible.
Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
Customer Support, Order Processing & Customer Record Maintenance
Assist DEUTZ sales and distribution teams as necessary, serve as liaison with Engineering, Quality and Warranty teams to provide seamless customer service.
Manage open tickets through the ticket system.
Monitor and answer calls in line.
Perform other duties as assigned