Customer Solution Specialist

PLS • Oak Brook, IL

20h • $17 - $17 • Onsite

About The Position

This position is responsible for the collection and resolution of assigned delinquent Auto accounts for PLS stores. The person contacts customers by phone, text message, and email in an attempt to collect current and past due payments. He or she will provide superior customer service and work with customers in a proactive manner in order to minimize bad debt.

Requirements

• Prior experience in a retail or call center environment
• Excellent customer service skills
• The ability to work a flexible schedule, including evening and weekend shifts
• Demonstrated written and verbal communication skills
• Be able to work effectively in a fast-paced environment and prioritize workload while meeting deadlines
• Must be a team player
• Must be dependable and goal driven
• Spanish/English bilingual is a plus

Nice To Haves

• Previous Auto collections experience, preferred
• Spanish/English bilingual is a plus

Responsibilities

• Maintain and manage assigned customer accounts in queue.
• Provide superior customer service regarding collection issues; process customer refunds; process and review account adjustments and resolve discrepancies.
• Establish payment plans and follow up with customers to ensure agreements are fulfilled.
• Work with customers in a proactive manner in order to minimize bad debt and reduce delinquencies.
• Review and prioritize collection activities to maximize collections.
• Research and reconcile misapplied payments.
• Identify accounts that become severely delinquent and escalate to the manager for a repossession recommendation.
• Perform other tasks and duties as assigned.

Benefits

• Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed