Customer Solution Manager RAN Software

Ericsson • Morristown, NJ

3d • Onsite

About The Position

We are now seeking a Technical Customer Solution Manager specialized in mobile telecommunications 5G/4G Radio Access Network SW; to provide expertise in existing and future RAN SW offerings. This includes SW for distributed nodes (purposed built BBU and Cloud RAN), as well as centralized network management nodes (rApps). In this role, you will be addressing customer requirements and aligning them with Ericsson strategic priorities as part of the current SW roadmap process. You will also interact with the Commercial and Delivery organizations as part of the Core 3 team.

Requirements

• Experience from Technical Pre-sales, Development, or Service Delivery (Post-sales), more than 7 years
• Deep RAN SW product portfolio knowledge including LTE, NR FDD, NR TDD, and mmW
• Be familiar with Ericsson's RAN portfolio, including Radio, Compute HW, Cloud RAN, EIC, and rApps.
• Good understanding of RAN/mobile network, deployment scenarios, performance, optimization, etc.
• Deep understanding of SW development process
• Deep understanding of new SW introduction process with major CSP's, including CI/CD processes
• Be familiar with RAN interoperability projects (e.g. Device testing, 5G Core, etc)
• Strong team player working very closely with Sales, Product Management, PDU, Domain and Program Office.
• Team player with very good collaboration skills
• Excellent communication skills

Responsibilities

• Be part of a major CU Radio SW program with team and based in the Ericsson office in Morristown, NJ
• Position Ericsson as a technology leader, communicate and discuss Ericsson's technology strategy and vision with customers across HQ and Markets
• Manage RAN SW customer requirements, ensuring strategic alignment with Ericsson's relevant Product Lines
• Align customer requirements with Ericsson and ecosystem partners
• Contribute to knowledge sharing, ensure the customer vision & strategy, including implications on Ericsson's technology and solutions, is communicated to those in need at the Business Unit and Product Development Unit
• Secure timely delivery of customer's critical features following through the FOA process, implementing short/mid-term strategies for successful project execution
• As a member of the Core 3 team, provide sales support for specific deals, respond to RFx, propose solutions covering customer requirements, and present to Headquarters and Customers

Benefits

• Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
• The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson matches $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits.
• Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage.
• Employees also have the option to participate in Ericsson's Stock Purchase Plan.
• New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.
• Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees