Customer Solution Engineer

Zuora

8d • Remote

About The Position

At Zuora, we power the world’s shift to Modern Business. We’re helping people and companies subscribe to a better way of doing business—one that’s built on recurring relationships instead of one-time transactions, creating more value for customers, companies, and the planet.
As pioneers of the Subscription Economy, our platform and expertise help the world’s most innovative organizations—from disruptive startups to global enterprises—monetize new business models, nurture long-term subscriber relationships, and optimize their digital experiences.
At Zuora, we’re powering the world’s shift to monetization in the Subscription Economy — helping global enterprises redefine how they sell, bill, and grow. You’ll be part of a team that values curiosity, collaboration, and innovation, where your ideas and impact will shape the future of business.
Join us as we transform industries and shape the future of how businesses grow.
The Opportunity
At Zuora, our growth story is only just beginning — and our Customer Solution Engineering team sits at the heart of it. We’re looking for a collaborative, technically curious, and outcome-driven Customer Solution Engineer to help us win over customers and shape the future of monetization for the world’s most innovative companies.
As a trusted partner to our Account Executives, you’ll tackle complex, business-critical challenges that define digital transformation. You’ll guide prospects and customers through their quote-to-cash journey, showing them how to embrace innovation, disrupt markets, and unlock new revenue streams in the Subscription Economy.
In this role, you’ll combine technical expertise with strategic insight — delivering compelling demos, solving real-world problems, and helping enterprises reimagine how they grow.
This is a remote position with opportunities for in-person collaboration at team events, offsites, and office visits.

Requirements

• 3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.).
• A passion for learning and becoming an expert in the Subscription Economy and quote-to-cash processes.
• Exceptional presentation and communication skills, with the ability to connect with both technical and executive audiences.
• Strong understanding of value-based selling and SaaS / cloud business models.
• Familiarity with subscription and recurring revenue models.
• Experience with structured sales methodologies such as MEDDIC or Value Selling.
• Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby).
• Bachelor’s degree or relevant FinTech or enterprise software experience.

Responsibilities

• Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training.
• Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics.
• Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation.
• Build and present customized use-case demonstrations tailored to each customer’s industry and objectives.
• Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win.
• Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs.
• Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment.
• Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint.
• Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences.
• Represent Zuora at industry events, field demos, and webinars as a technical subject-matter expert.
• Respond to RFPs/RFIs, manage escalations, and contribute to post-sales success in partnership with Customer Support and AEs.
• Travel as needed within your territory.

Benefits

• Competitive compensation, bonus opportunities, and retirement programs
• Generous, flexible time off
• Paid holidays, wellness days, and a company-wide year-end break
• Learning & development stipend
• Opportunities to give back, including volunteer time and donation matching
• Mental wellbeing resources and support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees