Customer Solution Design Specialist

BT Group • Iuka, IL

46d • Hybrid

About The Position

As a Customer Solutions Design Specialist at BT, your primary role is to design and deliver solutions tailored to the needs of our external customers, specializing in network, voice, or contact centre solutions. Collaborating within a global team, you'll lead medium to large designs and may even take on the role of a design lead, influencing our future direction. Emphasising customer-centricity, you'll promote our offerings and ensure solutions align with customer needs. We encourage continuous growth, empowering you to suggest new opportunities, challenge processes, and drive technological advancements. As a valued team player, you'll foster open communication, share knowledge, and collaborate effectively to achieve outstanding results.

Requirements

• Able to design and/or assure solution involving multiple BT products plus 3rd party products in unfamiliar technologies.
• Experience with Design & Implementation of Cisco WAN / LAN.
• Experience with CCNP R&S, Wireless and Firewalls.
• Experience with leading commercial discussions across the business and resolve commercial problems across all stages of the customer journey.

Responsibilities

• Leading design projects, review all components and deliver the overall design.
• Possess expert knowledge of overall design.
• Contribute to technical discussions, guiding others and improving design principles.
• Share design principles with senior levels, shaping future direction, potentially transitioning to a customer-facing role.

Benefits

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees