Customer Solution Design Practitioner

BT Group • Exeter, NH

16d • Hybrid

About The Position

You’ll help design the technology solutions our global customers rely on—from critical national services to major enterprise networks. Working within BT’s Technical & Service Design team, you’ll contribute to secure, high‑performance solutions that support digital transformation worldwide. Your work will directly impact customers in 180+ countries while you grow your technical capability in a highly collaborative, innovative environment.

Requirements

• Proven experience in technical design or solution delivery.
• Strong working knowledge across multiple relevant technologies or products.
• Experience delivering component-level designs and working within governance standards.
• Ability to manage risks, resolve issues independently and communicate with senior stakeholders.
• Commercial awareness, including lifecycle cost considerations.
• Understanding of SLAs, customer business contexts and the impact of technical decisions.
• Basic industry qualifications or equivalent experience, with motivation to grow technical depth

Responsibilities

• Designing technology components that meet time, cost and quality requirements.
• Working on T&T designs with occasional support for WNB/C2M or in‑life solutions.
• Collaborating with solution designers and technical specialists to deliver integrated solutions.
• Managing technical and commercial risks and communicating clearly with senior stakeholders.
• Identifying cross‑sell, up‑sell and continuous improvement opportunities.
• Presenting technical solutions, explaining design decisions and business benefits.
• Supporting innovation and contributing to knowledge‑sharing within design squads.
• Leading medium‑scale engagements and mentoring less experienced team members.

Benefits

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed