Customer Software Implementations Associate - Entry-Level
About The Position
đ Kickstart a Career in Software Implementation Weâre looking for a Graduate Implementation (Onboarding) Associate to join the Fresho USA Onboarding Team! Itâs an exciting time to join Fresho. Since launching in the USA market in 2025, weâve continued to grow and are welcoming more suppliers onto the platform - which means weâre expanding our Implementations (Onboarding) team to help deliver a great customer experience from day one. In this role, youâll support the team that helps new suppliers get up and running on Fresho. Working closely with experienced onboarding teammates, youâll play an important part in creating a smooth, positive experience for customers as they begin using our software. This is a great opportunity for someone at the start of their career who enjoys working with people, learning new technology, and being part of a fast-paced scaling business. Youâll contribute to customer communication, coordination, problem-solving, and launch support, while gaining exposure to how onboarding works within a growing SaaS business. You donât need prior experience in onboarding or SaaS - weâre looking for transferable skills and previous work experience that makes a great onboarder, a strong work ethic, and a keen willingness to learn. If youâre organised, curious, and eager to learn in a collaborative environment, this role offers the chance to get hands-on experience supporting real customer launches and helping teams deliver great outcomes. Support suppliers using technology thatâs not just useful- itâs award-winning. Be part of an award-winning SaaS business shaping the future of wholesale with AI-powered products including Fresho OrderPilot!
Requirements
- 1-2 years of previous relevant job experience in a customer-facing, administrative, or operational role
- Experience in roles that involve customer-facing customer interaction, coordination, problem-solving, or managing multiple tasks and timelines - such as hospitality, retail, support, software/tech, or admin
- Excellent communication skills, with confidence engaging with customers and teammates
- Highly organised, with good attention to detail, process driven, strong follow-up discipline
- Comfortable managing multiple tasks and projects
- Can demonstrate examples of their proactive, can-do attitude in learning new jobs and skills
- Comfortable working in a fast-paced, evolving environment that comes with joining a company at this stage of their growth
- Tech-savvy and comfortable using tools like Google Workspace, Slack, Aircall, and a CRM (e.g. Salesforce/HubSpot)
- Working proficiency and experience in Excel or Google Sheets (e.g. able to manage data, use formulas, and maintain accuracy) Foundational Excel or Google Sheets skills
- Coachable, curious, and quick to learn - including learning Freshoâs product and market, onboarding processes, and adapting as we evolve
Nice To Haves
- Experience in foodservice, hospitality, wholesale, logistics, supply chain, or related industries
- Exposure to SaaS platforms, CRMs, or operational tools
- Experience supporting projects management
- Experience working in a team environment or collaborating across different functions
- Experience working with distributed/global teams or stakeholders across regions
Responsibilities
- Assist with supplier onboarding tasks including data preparation, platform configuration, and system setup
- Support onboarding activities using structured processes, checklists, and onboarding plans
- Help ensure onboarding timelines, milestones, and tasks are tracked and kept up to date
- Support communication with suppliers via email, calls, and training sessions
- Assist in onboarding sessions by helping customers follow along and answering basic questions
- Escalate issues, risks, or delays to senior team members when needed
- Maintain and update onboarding trackers, tools, and internal systems
- Prepare supplier summaries and onboarding materials
- Support scheduling, coordination, and internal follow-ups
- Assist in preparing for internal and cross-functional meetings
- Organise supplier and launch feedback into structured formats
- Collaborate with Sales, Product, and Support teams to help ensure a smooth onboarding experience
- Participate in onboarding training and actively build knowledge of Freshoâs platform and processes
- Practice onboarding tasks under guidance and supervision
- Continuously improve through feedback, coaching, hands-on tasks, and internal learning resources and support
Benefits
- Employee Share Option Plan (ESOP) so you can share in Freshoâs success
- Time Off that supports balance: 20 PTO days annually + an additional 10 days paid sick leave annually + U.S. public holidays observed by Fresho
- Benefits: Flexible health coverage with a $600/month tax-free employer contribution toward the plan of your choice, plus a 401(k) plan available for employee contributions, company-funded NY Disability & Paid Family Leave insurance.
- LinkedIn Learning Subscription with weekly work time dedicated to growing new skills
- Mentoring program to help you grow and exceed your potential
- Flexible working with hybrid Teams
- Procaffeinating Wednesdays where the coffeeâs on us + in office coffee machines
- Weekly fresh fruit in the office
- Regular socials (with snacks and drinks of course!)
- Fresho merch so you can look sharp in our branded swag
- Referral bonuses - invite your friends and get paid for it!
- Employee Assistance Program (EAP) to support your mental health and wellbeing
- CEO Book Club where role related e-books are on us
- Additional earning opportunities through Onboarding team-based incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
