About The Position
We are looking for a Customer Site Service Representative I to join our Coatings team at customer plant in Princeton, IN. We are seeking a professional like yourself to join our team as a Customer Site Service Representative (CSSR) for the Automotive Coatings Group. In this role, your primary function will be to provide in-depth support to an important OEM customer, working onsite at the customer account during day / 1st shift operations 5 – 6 days per week, with the ability to be on-call during off hours and weekends, as the situation demands. The position location will be Princeton, Indiana. In this role, you will support the efforts of BASF to assure value to the customer for product technical support, problem investigation, analysis, and resolution. You will also assure that coatings material performance meets or exceeds customer expectations and supports business objectives to remain our customer’s supplier of choice. Collect, report, and maintain daily and weekly measurements, to ensure all material is within specification and driving customer expected performance. You will demonstrate the technical and professional expertise needed to enhance BASF’s reputation with the customer. This role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.You create chemistry by: Providing on-site expertise of products, their application and performance. Inspecting and evaluating painted units for defects (e.g., sags, thin paint, drips, craters, orange peel, etc.) providing process recommendations for control and correction. Interacting with production team members, maintenance personnel, and management at this customer manufacturing facility. Managing technical support activities on your own with minimal supervision. Creating written reports, analyzing product and process data, and supporting inventory management and supply as required by the BASF service leader for that location. If you... Providing on-site expertise of products, their application and performance. Inspecting and evaluating painted units for defects (e.g., sags, thin paint, drips, craters, orange peel, etc.) providing process recommendations for control and correction. Interacting with production team members, maintenance personnel, and management at this customer manufacturing facility. Managing technical support activities on your own with minimal supervision. Creating written reports, analyzing product and process data, and supporting inventory management and supply as required by the BASF service leader for that location. Create your own chemistry with you@BASF
Responsibilities
- Providing on-site expertise of products, their application and performance.
- Inspecting and evaluating painted units for defects (e.g., sags, thin paint, drips, craters, orange peel, etc.) providing process recommendations for control and correction.
- Interacting with production team members, maintenance personnel, and management at this customer manufacturing facility.
- Managing technical support activities on your own with minimal supervision.
- Creating written reports, analyzing product and process data, and supporting inventory management and supply as required by the BASF service leader for that location.
Benefits
- Flexible work arrangements whenever possible
- Highly competitive retirement savings plan with company match and investment options
- Well-being programs that include comprehensive mental health support for you and your household family members
- Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
- Back-up child and elder care with discount programs for families of all ages and stages
- Mentoring and career development opportunities that allow you to share, learn, and thrive
- Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
- Employee crisis support for when the unexpected happens
- Access to our BASF wine cellar, employee discounts, and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
