Customer Setup and Maintenance Specialist (Remote)

Office Depot • Boca Raton, FL

24d • Remote

About The Position

The Customer Setup and Maintenance Specialist is responsible for managing the setup of accounts and end-users, granting them access to ODPBS ordering platforms. The Customer Setup and Maintenance Specialist is responsible for a variety of tasks associated with customer setup and maintenance and will utilize various systems to provide support to both internal and external customers. Additionally, this role is responsible for managing the setup of internet users, custom shopping lists, customized views, approvals and workflows, and custom bulletin boards within ODPBS.

Requirements

• Level of Formal Education: High School diploma or equivalent education preferred
• Minimum Years of Experience: 1
• Type of Experience: Account Administration or Customer Set-Up
• Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
• Proficient in Microsoft suite (Excel, Word, and PowerPoint)
• AOPS
• Skills & Abilities: Ability to communicate with internal and external customers.
• Experience in the sales process.
• Data entry
• Additional Language Skills: Excellent communication in English (written and verbal) and interpersonal skills

Responsibilities

• Manage the set-up of accounts and end users to provide them access to ODPBS ordering platforms.
• Perform tasks associated with the setup and maintenance of customers.
• Utilize various systems and follow specific operating procedure to provide support to both internal and external customers.
• Manage the set-up of all ODPBS internet users, custom shopping lists, customized views, approvals and workflows, and custom bulletin boards.
• Manage store purchasing card set-up and processing, ensuring that cards are received by all applying end users.
• Communicate with wide range of internal associates to ensure account set-ups are done on time and accurately.
• Other responsibilities and duties as assigned.

Benefits

• The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!
• You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED