Customer Services Specialist II

Deaconess Health System • Evansville, IN

61d

About The Position

The evening Courier plays a critical role in the safe and timely transportation of laboratory specimens from client facilities to Midtown Lab. This position supports two scheduled runs each evening, covering approximately 40 locations across the tri-state area (Indiana and Kentucky). The courier ensures that specimens are picked up, handled and delivered in accordance with regulatory standards and internal protocols, enabling efficient lab processing.

Requirements

• High school diploma or GED
• Valid driving license

Responsibilities

• Perform two scheduled evening runs:
• First Run: ~20 stops in Eastside and Newburgh area.
• Second Run: ~20 stops in Henderson, Owensboro, Reo, and Gateway Campus.
• Collect routine and STAT specimens from nursing homes, clinics, and other healthcare facilities.
• Ensure specimens are properly packaged, labeled, and stored during transport.
• Transport all collected specimens to Midtown Lab within designated timeframes to support overnight processing.
• Serve as a professional and courteous point of contact for client facilities.
• Communicate any delays, issues, or special instructions to Outreach Lab Team Leads.
• Accurately log pickups, deliveries, and any exceptions using provided tools or systems.
• Follow HIPAA guidelines and safety protocols for handling biological specimens.
• Maintain cleanliness and readiness of assigned courier vehicle.
• Ensure transport containers and supplies are stocked and functioning properly.
• Respond to last-minute pickup requests or route changes with flexibility.
• Troubleshoot minor issues independently and escalate when necessary.

Benefits

• Flexible work schedules to fit your life - Full time/part time/supplemental - Day/Eve/Nights - Weekend option
• Tuition reimbursement
• Referral bonuses
• Sign on bonus
• Free access to fitness centers, where health coaches are available to help with workout plans
• Career advancement opportunities

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees