Ko-Kwel Gifts & Spirits Customer Services Representative
About The Position
At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own. Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond. To warmly greet and provide attentive guest service on behalf of Ko-Kwel Gifts, ensuring each interaction is friendly, professional, and sales-focused. You help guests navigate the store, answer questions, promote events, and facilitate purchases, contributing to both guest satisfaction and store success.
Requirements
- Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
- High school diploma or equivalent preferred.
- Six (6) months retail experience with cashiering duties helpful.
- Must obtain an OLCC service permit within six months of hire.
- Basic mathematical aptitude.
- Ability to read, write and comprehend instructions.
- Ability to operate CDS register.
- Comfortable communicating clearly and positively with both guests and teammates.
Nice To Haves
- Data entry, computer skills, and phone experience a plus.
Responsibilities
- Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
- Greet guests warmly and provide attentive service, answering questions and directing them to various areas of the casino hotel as needed.
- Share promotional information about daily activities, events, and offerings to enhance guest engagement and drive sales.
- Act as ticket agent for upcoming events, including selling tickets, answering guest questions, and performing accurate data entry.
- Operate the POS system for sales transactions, ensuring accuracy and professionalism.
- Perform opening, stocking, and closing duties according to shift responsibilities.
- Receive and check in freight and ticket merchandise, ensuring accurate tracking and organization.
- Maintain a balanced cash bank throughout the shift and follow proper cash handling procedures.
- Assist with inventory management, including tracking stock levels and performing counts as needed.
- Anticipate guest needs, offer product recommendations, and upsell when appropriate to enhance guest experience and store performance.
- Jump in where needed to support the team and keep things running smoothly.
- (Other duties as assigned)
Benefits
- Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
