Customer Services Representative Level 1 - NJ Revenue Operations

FirstEnergyHopatcong, NJ
3d$22 - $27Onsite

About The Position

This is an open position with Jersey Central Power & Light (JCP&L), a subsidiary of FirstEnergy Corp. [JCPL] This position, located in Hopatcong, NJ, reports to the Supervisor, Revenue Operations. This position works on Evening Shift: M-F 11am-7:30pm. The starting pay for this role is $21.91/hr and the top rate is $27.38/hr

Requirements

  • High School Diploma or GED required
  • Minimum of one year of customer service experience preferred
  • Must pass the Edison Electric Institute Support and Administration Selection System (SASS) test
  • Proficient with Microsoft applications (Word, Excel, PowerPoint)
  • Required to work overtime as needed, including emergency situations, after 9 months as a CSR.
  • Good analytical skills and judgement
  • Strong verbal and written communication skills
  • Ability to learn company tariffs and state regulatory commissions

Responsibilities

  • Receiving customer service requests and preparing paperwork to create or terminate electric service
  • Responsible for customer interaction at Payment Windows
  • Accepting credit deposits and customer payments, balancing cash drawer and preparing bank deposits
  • Performing clerical duties associated with collection activity and making phone calls to delinquent accounts
  • Preparing appropriate orders for record correction, field investigation and collection documents
  • Handling administrative work applicable to active and inactive accounts
  • Ability to multi-task regular duties while answering phone calls from Field Collectors requiring immediate customer assistance.
  • Processing and responding to customer inquiries
  • Reviewing and monitoring delinquent accounts; assisting with direction of field collection activity and maintaining records
  • Preparing necessary reports relative to delinquent accounts receivable
  • Occasional travel in assisting additional Northern payment Centers when needed

Benefits

  • competitive pay plus incentive compensation
  • a company-sponsored pension plan
  • 401(k) savings plan with matching employer contribution
  • a choice of medical, prescription drug, dental, vision, and life insurance programs
  • skills development training with tuition reimbursement
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