Customer Services Representative Level 1 - NJ Revenue Operations

FirstEnergy • Hopatcong, NJ

3d • $22 - $27 • Onsite

About The Position

This is an open position with Jersey Central
Power & Light (JCP&L), a subsidiary of FirstEnergy Corp. [JCPL]

This position, located in Hopatcong, NJ, reports to the Supervisor, Revenue
Operations.

This position works on Evening Shift: M-F 11am-7:30pm.

The starting pay for this role is $21.91/hr and the top rate is $27.38/hr

Requirements

• High School Diploma or GED required
• Minimum of one year of customer service experience preferred
• Must pass the Edison Electric Institute Support and Administration Selection System (SASS) test
• Proficient with Microsoft applications (Word, Excel, PowerPoint)
• Required to work overtime as needed, including emergency situations, after 9 months as a CSR.
• Good analytical skills and judgement
• Strong verbal and written communication skills
• Ability to learn company tariffs and state regulatory commissions

Responsibilities

• Receiving customer service requests and preparing paperwork to create or terminate electric service
• Responsible for customer interaction at Payment Windows
• Accepting credit deposits and customer payments, balancing cash drawer and preparing bank deposits
• Performing clerical duties associated with collection activity and making phone calls to delinquent accounts
• Preparing appropriate orders for record correction, field investigation and collection documents
• Handling administrative work applicable to active and inactive accounts
• Ability to multi-task regular duties while answering phone calls from Field Collectors requiring immediate customer assistance.
• Processing and responding to customer inquiries
• Reviewing and monitoring delinquent accounts; assisting with direction of field collection activity and maintaining records
• Preparing necessary reports relative to delinquent accounts receivable
• Occasional travel in assisting additional Northern payment Centers when needed

Benefits

• competitive pay plus incentive compensation
• a company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• a choice of medical, prescription drug, dental, vision, and life insurance programs
• skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees