Customer Services Representative (Intake Specialist)

Ryde Auto • Irvine, CA

10d • Onsite

About The Position

We're looking for a detail-oriented CSR to serve as the first point of contact for Ryde clients. You'll be the voice of our automotive concierge service, capturing critical information, qualifying leads, and ensuring a smooth handoff to our sales team.

Requirements

• Excellent phone communication skills and professional demeanor
• Strong attention to detail and data entry accuracy
• Comfortable using CRM systems and learning new tools (Notion, forms, etc.)
• Ability to multitask and manage multiple inquiries simultaneously
• Customer service experience required
• Must be comfortable working from the office (not on the road)
• Basic automotive knowledge helpful but not required

Nice To Haves

• Basic automotive knowledge helpful but not required

Responsibilities

• Answer inbound calls and respond to new client inquiries
• Conduct initial intake calls to gather client vehicle requirements
• Accurately input and maintain client data in our CRM system
• Qualify leads and assess client readiness
• Send and manage intake forms and documentation
• Schedule consultations with the sales team
• Follow up with prospective clients via phone, email, and text
• Maintain detailed call transcripts and notes
• Support the team with administrative tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees