Customer Services Manager/Fleet Manager

GE Vernova

1d • Remote

About The Position

The Customer Services Manager will lead customer fleet management processes, and report to the SSS Projects & Services Leader, North America Region, of the GE PCS business.

Requirements

• Minimum Bachelor's degree (Engineering preferred) OR minimum of 5 years of field service experience
• Minimum 3 years of customer management experience (GE experience preferred)

Nice To Haves

• Storage or Solar power plant sales, design, procurement, project management, construction, operations, maintenance, and/or service experience
• Fluent in the English language; Strong oral and written communication skills
• Ability to understand technical and commercial conversations
• Proven track record of leading multi-cultural teams
• Strong interpersonal and influence skills
• Ability to work under pressure
• Position is a work from home and based in US, with preference for Pittsburgh, PN, or Houston, TX and up to 30% travel is required

Responsibilities

• Manage storage (BESS) and solar power segment customers, including warranty obligations, service agreements, and spare parts and services orders.
• Drive customer satisfaction trough effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery.
• Meet GE business expectations by managing spares orders, action plans, safety, quality, schedule, cost, margin, cash flow, and risks.
• Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE.
• Collaborate with internal GE functions and business entities to manage service orders and activities.
• Protect GE’s reputation and technology in the market place.
• Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics.

Benefits

• GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level