Customer Services Assistant

Miami University Alumni Association

23h•Onsite

About The Position

The Customer Services Assistant performs a variety of clerical, administrative, and customer service duties to support the operations of a retail or hospitality unit. Key responsibilities include serving as a customer liaison, addressing inquiries, resolving complaints, and referring issues when necessary. The role also involves financial operations such as depositing funds, maintaining transaction records, and processing various financial forms. Additionally, the assistant will process customer orders, assist with retail or hospitality activities like stock maintenance and rotation, and manage files and records. Clerical tasks, including inventorying office supplies, data processing, mail handling, and delivering financial materials, may also be part of the role.

Requirements

Six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise.
Knowledge of retail or hospitality operations.
Knowledge of computer and office applications.
Customer service skills.
Knowledge of bookkeeping procedures.

Responsibilities

Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
Perform financial operations; deposit funds and maintain records of transactions.
Process a variety of financial forms and documents and obtain any needed information.
Receive and process customers' orders.
Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
Maintain files and records; pulls and refiles records as needed; adds any new information.
May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.