Overnight

Planet Fitness - Baseline Fitness•Castle Rock, CO

1d•Onsite

About The Position

This position is responsible for new member sales and ensuring a positive member experience. Key duties include greeting and interacting with potential members, managing all front desk operations such as answering information calls, checking members in, signing up new members, and conducting club tours. The role also involves handling member account changes, addressing member service issues, and escalating questions to the Club Manager or Assistant Manager when necessary. Additionally, the position contributes to maintaining the club's neatness and cleanliness.

Requirements

Communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs
Actively listens to customers (includes coworkers and the public), empathizes (sees the situation from the customers perspective) and works together to solve the problem
Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed
Demonstrates tact and skill in all interactions while using appropriate behavior and language
Strong customer service skills
Basic computer proficiency

Responsibilities

Greet/meet potential members, providing a great customer experience
Handle all front desk related tasks, including info calls, checking members in, signing up new members, taking potential members on tours
Have the ability to handle any changes needed to be made to a member's account
Facilitate member services issues and questions and forward to Club Manager/Assistant manager as needed
Help maintain the neatness/cleanliness of the club
Perform deep cleaning for at least 1 hour (minimum) during a shift
Engage in continued training for at least 1 hour (minimum) during a shift

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