Overnight

Planet Fitness - Baseline Fitness • Waterloo, IA

1d • Onsite

About The Position

Responsible for new member sales and a positive member experience. Essential Duties and Responsibilities include greeting and meeting potential members, providing a great customer experience, handling all front desk related tasks such as info calls, checking members in, signing up new members, taking potential members on tours, and having the ability to handle any changes needed to be made to a member's account. The role also involves facilitating member services issues and questions and forwarding them to the Club Manager/Assistant Manager as needed, and helping maintain the neatness/cleanliness of the club. Shift expectations include a minimum of 1 hour for deep cleaning and a minimum of 1 hour for continued training, with the full shift dedicated to essential duties and responsibilities.

Requirements

• Communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs
• Actively listens to customers (includes coworkers and the public), empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed
• Demonstrates tact and skill in all interactions while using appropriate behavior and language
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related tasks, info calls, checking members in, signing up new members, taking potential members on tours
• Have the ability to handle any changes needed to be made to a member's account
• Facilitate member services issues and questions and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club
• Perform deep cleaning for at least 1 hour per shift
• Engage in continued training for at least 1 hour per shift

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees