Customer Service

Scheels•Meridian, ID

12d

About The Position

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Requirements

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Genuine interest and action in helping others before yourself, regardless of recognition or reward
Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Demonstrate pride and ownership of their work while meeting expected deadlines
Highschool diploma or GED preferred and/or 1-3 months of cashiering experience
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Medium work – Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Responsibilities

Respond promptly to customer needs requests for service assistance by providing customer service, greeting and acknowledging each customer, and being knowledgeable of store products and policies.
Accurately and efficiently process customer transactions through registers to itemize and total customer purchases
Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt
Records daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift
Complete Customer Service projects and delegate to other cashiers when needed
Assist in training of new Customer Service Cashiers
Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
Maintain orderly appearance of customer service and surrounding areas
Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs
Ability to read, comprehend and write simple instructions, short correspondence, and memos.
Electively present information in one-on-one and small group situations to customers and other employees of the organization
Demonstrates strong communication, organization, attention to detail, and problem solving skills
Strong initiative and vision for continuous improvement while contributing to a positive team atmosphere
Exercise judgment and tact and be able to effectively work with customers and all levels within the organization when resolving problems that involve several concrete variables in standardized situations
Ability to work assigned scheduled which may include varied hours, evening, weekends and holidays
Assist with all other duties as assigned