Customer Service
Heritage Grocers Group•Ontario, CA
•$17 - $23•Onsite
About The Position
The Customer Service provides customer service and cash handling in a retail store environment. The role is expected to be a role model of the company by delivering excellent customer service while maintaining company core values.
Requirements
- Customer Service and retail experience desirable;
- Bilingual: Spanish and English preferred.
Responsibilities
- Greets and interacts with customers; addresses questions or concerns in a friendly, service-oriented manner;
- Provides support to the Frontend team in the absence of the Frontend Manager;
- Operates front end equipment; register, calculator, scanner;
- Dedicated to meeting expectations of internal and external customers. Demonstrates care and compassion for people; shows empathy and concern. Able to build and maintain positive team relationships, relates well to diverse people; is approachable;
- Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety; Engages in safe work practices and encouraging others to do the same;
- Responsible for presentation of work area, cleaning & organization -- uniform & personal appearance of self and Frontend Team Members;
- Utilizes POS and credit card system; handles cash and maintains balanced cash drawers;
- Processes returns, refunds, overcharges, and credits;
- Schedules coverage for Cashiers and Courtesy Clerks' breaks;
- Completes beginning and end-of-shift procedures;
- All other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
