Customer Service (ID #471525)

Partners Personnel Management•Warminster, PA

62d•$25

About The Position

Customer Service role, you will validate, process and confirm customer purchase orders through an ERP system, maintaine proper recoreds of transactions and customer information, respond to cutomer inquiries, apply product and industry knowlege, resolve issues by understanding customer complaints, determining root causes of issues, selecting and effectively communicating the best solutions to ensure a fast and effective resolution.

Requirements

High School Degree
3+ years of sucessful customer service experience
strong problem solving and analytical skills
Experience with use of CRM/ERP
Ability to multitask, be detial oriented an self-motivated
MS office suite

Responsibilities

validate customer purchase orders
process customer purchase orders
confirm customer purchase orders through an ERP system
maintain proper records of transactions
maintain customer information
respond to customer inquiries
apply product and industry knowledge
resolve issues by understanding customer complaints
determine root causes of issues
select and effectively communicate the best solutions to ensure a fast and effective resolution