Customer Service
About The Position
Job Responsibilities: Respond to customer inquiries via email and phone in a timely, courteous, and accurate manner Provide product and service information, resolve issues, and ensure customer satisfaction Document customer interactions and maintain detailed records using our process Escalate complex or unresolved issues to senior team members or other departments as needed Stay informed on product updates, policies, and procedures Meet performance metrics including response time, resolution time, and customer satisfaction ratings Collaborate with team members to share insights and improve processes Qualifications & Skills (Required): Excellent written and verbal communication skills Strong problem-solving abilities and a calm, empathetic demeanor Comfortable using customer service tools and software (e.g., Zendesk, Freshdesk, Salesforce, etc.) Ability to multitask and manage time effectively in a fast-paced environment Education and Experience Requirements: High school diploma or equivalent required; associate’s or bachelor’s degree a plus At least 1 year in a customer-facing position (i.e. sales, customer service, retail) Qualifications
Requirements
- Excellent written and verbal communication skills
- Strong problem-solving abilities and a calm, empathetic demeanor
- Comfortable using customer service tools and software (e.g., Zendesk, Freshdesk, Salesforce, etc.)
- Ability to multitask and manage time effectively in a fast-paced environment
- High school diploma or equivalent required; associate’s or bachelor’s degree a plus
- At least 1 year in a customer-facing position (i.e. sales, customer service, retail)
Responsibilities
- Respond to customer inquiries via email and phone in a timely, courteous, and accurate manner
- Provide product and service information, resolve issues, and ensure customer satisfaction
- Document customer interactions and maintain detailed records using our process
- Escalate complex or unresolved issues to senior team members or other departments as needed
- Stay informed on product updates, policies, and procedures
- Meet performance metrics including response time, resolution time, and customer satisfaction ratings
- Collaborate with team members to share insights and improve processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
