Customer Service Warranty Technician - Simplicity by Hayden Home

Hayden Homes LLC•Spokane Valley, WA

12d•$62,000 - $70,000

About The Position

As a Simplicity by Hayden Homes Customer Service Technician, you will provide unparalleled customer experience throughout your region. You will ensure quality completion of homes and readiness for New Home Orientations and respond to customer warranty requests promptly to ensure completion of warranty items on time, on budget, and to our quality standards.

Requirements

Exceptional customer service skills.
Proficient in Microsoft Office programs including Word, Outlook, and Excel.
Hands-on repair skills and knowledge of basic construction procedures.
Ability to effectively communicate, both orally and in writing, to various audiences.
Ability to self-direct, be resourceful, and meet deadlines with professional, quality results.
Ability to organize, plan, prioritize and manage multiple tasks in a fast-paced environment.
Ability to work with suppliers, trades, customers, and internal team members to discuss and document requirements/changes, address concerns and provide timely project status.
Ability to creatively solve problems and work under time constraints while functioning at a high level of effectiveness.
Ability to establish strong relationships with all levels of the organization as well as build relationships with outside resources.
At least 2 years of construction-related experience and prior customer service experience and/or Warranty experience are strongly preferred.
HS diploma, GED, or equivalent experience required.
Reliable vehicle, valid Driver's License, and insurance required.

Nice To Haves

Bachelor's degree in construction management or related field, preferred.
Prior warranty customer service and construction field experience strongly preferred.

Responsibilities

Interacts with customers, participates in New Home Orientations (NHO) and ensures all service and warranty issues are addressed.
Diagnoses customer service and warranty requests and identifies and selects the appropriate course of action.
Manages the daily operations of Simplicity Customer Service within their assigned region to create an unparalleled home buying experience.
Addresses customer warranty requests, manages subcontractors, and follows up with customers at regular intervals during the warranty period.

Benefits

competitive base salary between $62,000 and $70,000 per year
quarterly bonus opportunities
generous health care coverage including medical, dental and vision benefits for team members and dependents
flexible spending accounts
life and disability insurance
401(k) plan with company match
a team member home purchase discount
accrued paid time off beginning at 3 weeks annually
16 hours of volunteer time off
education reimbursement
career development opportunities