Customer Service & Warranty Specialist

Royal Furniture Company•Memphis, TN

29d

About The Position

At Royal Furniture we take pride in bringing our customers the most incredible values in furniture, appliances, and mattresses. Royal has been family owned and operated since 1946. Now in our third generation of leadership, we've mastered the art of buying big and passing the savings on to our customers. We are looking for a Customer Service & Warranty Specialist who takes pride in turning service issues into positive experiences. In this role, you will handle post-delivery service requests - from damaged or defective items to warranty claims- ensuring each customer receives timely, professional, and thoughtful care.

Requirements

2+ years in customer service, ideally within the furniture or home furnishings industry.
Strong communication and follow-up skills — both verbal and written.
Excellent organization, attention to detail, and problem-solving ability.
Proficiency in Excel and computer skills to work in web based software programs.
Our goal is to offer friendly, professional, and genuine customer-service.
We are looking for someone who understands that customers are the reason we exist , and you take ownership of seeing every issue through to completion.
Hours – Tuesday – Saturday 8:00 am to 5:00 pm

Responsibilities

Serve as the main contact for customers, retail locations, and service partners regarding delivery issues, repairs, and warranty claims.
Review service requests, evaluate warranty eligibility, and determine appropriate resolutions.
Order and distribute parts for repairs, tracking progress until completion.
Coordinate with third-party service vendors when in-house repairs aren’t possible.
Communicate proactively with customers and stores about timelines, updates, and next steps.
Maintain accurate records and follow up until every issue is fully resolved.
Collaborate with internal departments to address recurring issues and improve the service process.