Customer Service -Warehouse

Cognizant Technology Solutions•New Orleans, LA

6d•Onsite

About The Position

Join a collaborative team where your attention to detail and customer-first mindset will make a real impact. We value initiative, integrity, and a commitment to excellence. In this role, you will serve as the primary point of contact for our clients, ensuring smooth communication and execution across order management, inventory, and billing. This position will be working onsite in New Orleans, LA. In this role, you will: Order Management •Initiate, modify, cancel, and confirm customer orders. •Adjust orders based on inventory availability and communicate those changes proactively. •Respond to order status inquiries and distribute relevant documentation, including Bills of Lading and Proofs of Delivery. •Oversee export procedures, including the preparation of USDA documentation and inspection coordination. Inventory Management •Process inventory holds and release requests. •Manage special day holds and communicate placarding or segregation needs to operations. •Facilitate inter-customer product ownership transfers. •Conduct detailed inventory inquiries and generate traceability reports in the event of product recalls. Billing and Financial Administration •Generate and format invoices for third-party payment processing. •Audit billing for accuracy, including accessorial charges and credit memos. •Manage collections of outstanding invoices and escalate disputed receivable as needed. Administrative Support/Appointment Coordination •Greeting and assisting facility visitors. •Configure customer profiles within the Warehouse Management System and respond to ad hoc service requests. •Maintain and update slot schedules, including appointment modifications. •Assign carrier appointments and respond to appointment or load status inquiries.

Requirements

1+ years of experience in customer service or warehouse operations.
High school diploma or equivalent; further education in logistics, business, or related field is a plus.
Proficiency in Microsoft Office Suite and efficient data entry skills.
Effective communication, problem-solving, and organizational skills.
Ability to multitask and stay organized in a demanding environment.

Nice To Haves

Experience working in warehouse or food supply industries preferred.
Familiarity with warehouse management software (e.g., Vendor Management System) is a plus.

Responsibilities

Initiate, modify, cancel, and confirm customer orders.
Adjust orders based on inventory availability and communicate those changes proactively.
Respond to order status inquiries and distribute relevant documentation, including Bills of Lading and Proofs of Delivery.
Oversee export procedures, including the preparation of USDA documentation and inspection coordination.
Process inventory holds and release requests.
Manage special day holds and communicate placarding or segregation needs to operations.
Facilitate inter-customer product ownership transfers.
Conduct detailed inventory inquiries and generate traceability reports in the event of product recalls.
Generate and format invoices for third-party payment processing.
Audit billing for accuracy, including accessorial charges and credit memos.
Manage collections of outstanding invoices and escalate disputed receivable as needed.
Greeting and assisting facility visitors.
Configure customer profiles within the Warehouse Management System and respond to ad hoc service requests.
Maintain and update slot schedules, including appointment modifications.
Assign carrier appointments and respond to appointment or load status inquiries.