Warehouse/Customer Service Representative

MADICO•Huntington Beach, CA

1d•$18 - $20•Onsite

About The Position

Represents the company within the customer distribution center, this position is responsible for stocking and shipping film and assisting with customer orders and/or questions.

Requirements

High School Diploma or General Education Diploma (GED) required.
2 years related experience
Proficient in Microsoft Office Word, Excel, PowerPoint and Access
Ability to operate various software programs including CRM.
Lifting up to and including 50 pounds

Responsibilities

Process and prepare orders for shipment and contact customers, including invoice/packing slips where applicable as per company procedures.
Prepare all daily orders for shipment using UPS World Ship system per established procedures.
Verify that all Sales Orders have been processed prior to performing end of day procedures.
Responsible for inventory management by receiving incoming shipments of film, tools and supplies.
Verify shipments per packing slips.
Submit purchase orders to order film and/or tools and record receipt of goods.
Reconcile and count physical inventory.
Responsible for stocking all film and rotating older stock to front; store all other warehouse supplies/tools, shelving tools and chemicals in their assigned areas.
Prepare and/or process Daily Conversion List.
Process all return-authorizations as per company procedure.
Replace any damaged boxes and deface any shipping labels on restocked film.
Maintain clean and orderly workspace by taking out trash, sweeping floors to keep all aisles and doorways free of debris, trash or obstructions.
Order Warehouse supplies and tools as needed.
Assist in answering incoming phone calls to include placing orders, invoicing orders and handling technical question for the dealer base.
Ability to read, analyze and interpret regulations including work instructions, procedures and policies.
Ability to use basic math skills to mix cleaning solutions, count materials and follow all safety procedures
Have basic computer skills to include MS Office and Max computer software.
Participate, or assist, in identifying how the work that you do that affects the quality or impacts the environmental aspects of the products or services we provide to customer(s).
Improve your work processes.
Write procedures or work instructions that describe your work.
Provide input and verify that documented procedures are adequate and accurate.
Understand and use your work/job instructions.
Understand our quality and environmental policies and how they apply to you.
Keep records and data.
Participate in internal audits.
Participate in ongoing process improvement.
Participate in external registration and surveillance audits.