Customer Service Trainer
Alphabe Insight Inc•Cincinnati, OH
52d•$55,000 - $60,000•Onsite
About The Position
We are seeking a Customer Service Trainer to join our dynamic team in Cincinnati, OH. The ideal candidate will be responsible for designing and delivering impactful training sessions that equip our customer service professionals with the knowledge, communication techniques, and confidence to provide outstanding service. This position plays a key role in shaping the standards of excellence that define Shine Social Brand.
Requirements
- Strong communication and presentation skills.
- Ability to inspire and motivate others to achieve excellence.
- Excellent organizational and problem-solving abilities.
- Professional demeanor with a focus on delivering high-quality results.
- A passion for learning and developing others in a collaborative environment.
Responsibilities
- Develop and conduct engaging training programs for new and existing customer service staff.
- Evaluate team performance and identify opportunities for improvement through coaching and feedback.
- Collaborate with department leaders to design strategies that enhance service quality and customer satisfaction.
- Maintain up-to-date training materials aligned with company goals and customer expectations.
- Monitor progress and report on training effectiveness using performance metrics.
Benefits
- Competitive annual salary ($55,000 – $60,000)
- Opportunities for career growth and advancement
- Supportive and professional work environment
- Skill development through continuous learning programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
