Customer Service Trainee

Bd Acquisitions • Oklahoma City, OK

430d • $44,200 - $62,400

About The Position

The Customer Service Trainee position at BD Acquisitions is an entry-level role focused on enhancing customer experiences and brand awareness for renowned clients. The role involves direct communication with consumers, training with experienced staff, and mastering product knowledge to effectively address customer needs and drive sales.

Requirements

• Bachelor's degree in Communications, Business, or other related fields is preferred, but not required.
• At least 1-2 years of experience working in customer service or a different consumer-facing environment.
• Proficient communication skills to communicate effectively with consumers as well as internally with the team.
• Must possess a student mentality to receive proper training and succeed within the role of the Customer Support Representative.

Responsibilities

• Regularly follow up with select customers and ensure any questions or concerns are adequately addressed.
• Train directly with seasoned Customer Service Trainees and management staff to develop best practices and master the basics of the entry-level role.
• Master all client product knowledge to educate consumers and suggest products and/or services that meet their needs and wants.
• Use the POS system to build consumer/service product packages and close sales when needed.
• Display mastery of the entry-level Customer Service Trainee position by training newer representatives and team members.
• Attend and participate in daily team meetings and contribute ideas towards bettering customer service efforts.

Benefits

• On-the-job training
• Professional development assistance
• Exposure to virtual networking events
• Holidays off
• Growth potential based on individual performance rather than structural hierarchy
• Company-paid retreats

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree