Customer Service Trainee

Spade Recruiting • Fort Worth, TX

78d • Remote

About The Position

For many years, we’ve made it our purpose to stand behind the working families who keep North America moving forward. Our partnerships span thousands of unions and member-based groups, allowing us to provide their communities with straightforward, trustworthy information about the supplemental benefits available to them.
We are proud to be the only benefits provider fully represented by union labor, and with that distinction comes a deep commitment to integrity, accountability, and service. Families count on us to guide them—and we take that responsibility seriously.
This role goes beyond the convenience of working from home. It’s a chance to support people who have asked for our help, not random leads. You’ll be connecting with union members who want clarity on their benefit options and are looking for someone who can walk them through the details with patience and professionalism.
Every conversation you have adds value. You help families feel secure, informed, and confident in the protection they choose.

Requirements

• Strong communication and interpersonal skills
• Solid organizational habits and dependability
• A genuine desire to support, educate, and serve others
• A high school diploma or equivalent

Nice To Haves

• Customer-facing experience (useful but not required)

Responsibilities

• Reaching out to members through scheduled calls or virtual meetings
• Leading benefit consultations and reviewing their available options
• Translating program details into clear, understandable explanations
• Completing digital applications with accuracy and care
• Maintaining long-term relationships through thoughtful follow-up

Benefits

• Consistent Weekly Pay with additional bonus opportunities
• Defined Advancement Paths for those aiming to grow into leadership
• Flexible Scheduling that supports a healthy work–life balance
• Fully Remote Work supported by proven systems and digital tools
• Residual Income Potential, offering continued earnings over time
• Health, Dental & Vision Benefits available
• Ongoing Training & Mentorship to support your professional development
• Annual Incentive Trips, fully paid, to top destinations like Las Vegas, Disney, Puerto Rico, Cancun, and the Bahamas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees