Customer Service Trainee

Spade Recruiting • Columbus, OH

12d • Remote

About The Position

For decades, our organization has focused on serving working families throughout North America. By partnering with thousands of unions and member-based associations, we help ensure individuals receive clear, reliable information about benefit programs created to support their long-term security. As the only provider operating under a fully unionized designation, we place a strong emphasis on trust, accountability, and service. Our work impacts real families, and that responsibility guides everything we do. Opportunity Overview This is a fully remote role designed for individuals who want to make a meaningful impact while building a long-term career. You’ll be working with union members who have requested information, helping them understand available benefits and guiding them through their options in a clear and supportive way. Each interaction plays a role in helping families make informed decisions about their protection and financial future.

Requirements

• Clear and professional communicators
• Organized, dependable, and self-motivated individuals
• People who enjoy educating and helping others
• High school diploma or equivalent required

Nice To Haves

• Experience in customer service, retail, or sales is an asset but not mandatory

Responsibilities

• Connecting with members by phone or virtual appointment
• Conducting scheduled benefit reviews and consultations
• Explaining program details in a simple, easy-to-understand manner
• Accurately completing digital documentation
• Providing follow-up support to maintain ongoing relationships

Benefits

• Competitive earning potential with weekly compensation and bonus opportunities
• Career advancement paths with leadership and management opportunities
• Flexible scheduling that supports work-life balance
• 100% remote environment with systems and tools provided
• Residual income opportunities through renewals
• Health, dental, and vision coverage available
• Professional development through structured training, mentorship, and coaching
• Company-sponsored travel incentives , including destinations such as Puerto Rico, Cancun, Las Vegas, Disney, and the Bahamas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED