CUSTOMER SERVICE TIER I (TULSA)- Non Safety Sensitive

Mathis Home•Tulsa, OK

1d•$13 - $16•Onsite

About The Position

Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Needs to be able to work in a fast-paced environment and have good communication skills. Perform any other duties as directed by management.

Requirements

Ability to repetitively use arms, hands and fingers
Ability to communicate effectively with team members
Positive attitude when working with customers
Customer service experience preferred
Knowledge of employment and merchandise handling procedures
Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion
Heavy Work: Lifting up to 20 lbs. occasionally.

Responsibilities

Provide timely and accurate information to customers' requests and concerns.
Assist customers, sales, and delivery drivers with purchases.
Inbound calls and face-to-face interaction with customers regarding warranties and returns.
Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
Flows up with factory on outstanding service orders to update status.
Works non-sellable report to eliminate items waiting on parts.
Partners with sales associates to meet and exceed customer service expectations.
Ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices.
Any other duties as directed by management.