CUSTOMER SERVICE TIER I - Non-Safety Sensitive
About The Position
EXAMPLES OF WORK PERFORMED: Provide timely and accurate information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases; inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels; flows up with factory on outstanding service orders to update status; works non-sellable report to eliminate items waiting on parts; partner with sales associates to meet and exceed customer service expectations; ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices. Any other duties as directed by management.
Requirements
- Ability to repetitively use arms, hands and fingers
- Ability to communicate effectively with team members
- Positive attitude when working with customers
- Knowledge of employment and merchandise handling procedures
- Ability to perform stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion
- Ability to lift up to 20 lbs occasionally
- Must be able to work in an indoor climate controlled environment
Nice To Haves
- Customer service experience preferred
Responsibilities
- Provide timely and accurate information to customers requests and concerns
- Assist customers, sales, and delivery drivers with purchases
- Handle inbound calls and face to face interaction with customers regarding warranties and returns
- Order all parts for missing hardware, legs, finials, upholstery/leather replacement panels
- Follow up with factory on outstanding service orders to update status
- Work non-sellable report to eliminate items waiting on parts
- Partner with sales associates to meet and exceed customer service expectations
- Organize and manage multiple priorities
- Maintain the office appearance by keeping everything neat and clean
- File the daily invoices
- Perform other duties as directed by management
Benefits
- Benefits Package - Health, Dental & Vision
- 401K matching
- Life Insurance
- HSA
- FSA
- Accident, Critical Illness, and Hospital Indemnity coverage
- Short and Long Term Disability and Employee Assistance Program
- Gym Onsite
- Employee discount to eat at the Bistro
- Furniture discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
