Customer Service Teller

Burke & Herbert Bank & Trust•Manassas, VA

1d•Onsite

About The Position

Under the direction of the Branch Management, performs a variety of duties related to all phases of teller work, including proper receiving and handling of deposits, checks and payments; cross-sells to customers. Supports the brand promise. The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.

Requirements

Strong customer service and sales skills.
Ability to communicate clearly with the public.
Good math skills and must be able to perform accurate work.
Understand security issues involving money and checks preferred.
Good comfort level with handling United States currency.
Ability to handle and count money accurately.
High School diploma or equivalent preferred.
Basic Computer Skills required.

Nice To Haves

Sales and customer service experience preferred.
Experience in handling United States currency preferred.

Responsibilities

Receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
Adheres at all times to the “check cashing policy” and “limitation of authority policy” as indicated in Reg CC.
Issues cashiers’ checks and redeems Savings Bonds.
Reconciles cash and transactions each day to within the “teller difference standards” and reports results through submission of teller daily balance sheet.
Consistently demonstrates a helpful, friendly attitude.
Maintains proper amounts of currency and coin in drawer.
Understands role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
Maintains neat and orderly work area and ensures that all negotiable instruments and confidential records are properly secured.
Adheres to all security procedures.
Sells and/or refers Bank products and services to customers and prospects.