Customer Service Technician- REMOTE Milwaukee, WI
About The Position
Position Overview: LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset. Key Responsibilities: Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including: Static transfer switches Power distribution units Remote power panels Provide technical support to customers on-site and remotely via phone and email Maintain accurate and timely service records in the LayerZero system Respond to emergency service calls, including participation in the 24/7 support rotation Travel to customer sites across the U.S. and Canada as required Occasional weekend or holiday work may be necessary
Requirements
- Experience servicing electrical power systems
- Strong electrical and electronic troubleshooting skills
- Ability to read and interpret diagrams and schematics
- Familiarity with PC-based programming of printed circuit boards
- Knowledge of electrical PPE and safety protocols
- Clean driving record
Nice To Haves
- Associate degree in an electrical discipline
- Military training in electronics or electrical systems
Responsibilities
- Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including: Static transfer switches Power distribution units Remote power panels
- Provide technical support to customers on-site and remotely via phone and email
- Maintain accurate and timely service records in the LayerZero system
- Respond to emergency service calls, including participation in the 24/7 support rotation
- Travel to customer sites across the U.S. and Canada as required
- Occasional weekend or holiday work may be necessary
Benefits
- Group health, dental, and vision insurance
- Competitive 401(k) match
- Generous paid time off
- Simplified travel expense reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
