Parts Procurement Specialist - Remote - Milwaukee, WI Area

Henry Schein

3d•Remote

About The Position

This position is responsible for supporting the processing of all parts orders for our customers, Field Sales Consultants, as well as follow-up on orders placed by our Equipment Service Technicians. It includes processing in-transit requests for parts stocked in our WCS warehouses or placing drop ship orders from our vendors for non-stocked items. Ability to multitask and handle a high call volume is essential. TSM will also be responsible to follow up on open RMA’s and help facilitate return authorizations through our vendors.

Requirements

Customer service oriented and ability to work with complex issues, reading schematics, identifying parts
Ability to multitask utilizing multiple computer systems
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to handle a high call volume
Very good time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Ability to plan and arrange activities
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Establish productive working relationships at multiple levels within the organization
Typically 2 or more years of related experience.

Nice To Haves

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

Responsibilities

Responsible for processing all parts orders
Enters, updates and retrieves information through various computer systems
Handles part inquiries, including questions, concerns and searches.
Processes in-transit requests for available parts in warehouses or places drop ship orders from vendors for non-stocking parts through various computer systems.
Communicates with both internal and external customers regarding the status of parts orders through phone and email.
Expedite priority part shipments and follows up with suppliers to verify delivery.
Answer general questions from customers about equipment and service.
Obtain, update and maintain RMA’s from vendors to facilitate warranty returns.
Navigate vendor parts breakdowns to identify parts needed and obtain part numbers for processing orders.
Work with Vendor Tech Services to help identify correct parts.
Participate in special projects and performs other duties as required.