Customer Service Technician - Delivery - Full Time - Days

Trinity Health•Mason City, IA

About The Position

Position Purpose: The Customer Service Technician delivers, sets up, teaches use and safety and maintains home medical equipment. What you will do: Schedules deliveries with customers and makes phone calls prior to delivery. Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home. Delivers equipment/supplies to client's place of residence and in-house, sets up equipment and teaches use according to MercyOne North Iowa Home Medical Equipment's policy, manufacturer's instructions, and provides exceptional service. Communicates to client pertinent MercyOne Home Medical Equipment services and billing information. Completes all documentation (such as sales orders, equipment checklist) and submits within 24 hours of delivery. Enters PHI data into the HME software, creates sales order, obtains signature and documents patient notes. Instructs, observes and documents client/family return demonstrations on the correct and safe use of equipment. Maintains company vehicle to be clean and in good working order. Maintains clean and dirty areas in vehicle. Documents vehicle maintenance. Assists with inventory management, recording inventory levels, re-stocking, cleaning equipment, assisting with preventative maintenance and repair activities. Hours/Schedule: M-F 8-4:30 with rotating on-call for evenings/weekends/holidays. On-call is every 2-3rd week. Ability to lift up to 75 lbs. Minimum Qualifications: Education: High School diploma or GED required Experience: Previous home care and/or delivery experience, preferred. A minimum of one year recent general work experience required. Durable Medical Equipment knowledge Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

High School diploma or GED required
A minimum of one year recent general work experience required.
Ability to lift up to 75 lbs.

Nice To Haves

Previous home care and/or delivery experience, preferred.
Durable Medical Equipment knowledge

Responsibilities

Schedules deliveries with customers and makes phone calls prior to delivery.
Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home.
Delivers equipment/supplies to client's place of residence and in-house, sets up equipment and teaches use according to MercyOne North Iowa Home Medical Equipment's policy, manufacturer's instructions, and provides exceptional service.
Communicates to client pertinent MercyOne Home Medical Equipment services and billing information.
Completes all documentation (such as sales orders, equipment checklist) and submits within 24 hours of delivery.
Enters PHI data into the HME software, creates sales order, obtains signature and documents patient notes.
Instructs, observes and documents client/family return demonstrations on the correct and safe use of equipment.
Maintains company vehicle to be clean and in good working order.
Maintains clean and dirty areas in vehicle.
Documents vehicle maintenance.
Assists with inventory management, recording inventory levels, re-stocking, cleaning equipment, assisting with preventative maintenance and repair activities.