Customer Service Technician - Delivery - Full Time - Days

Trinity Health • Mason City, IA

3d

About The Position

Position Purpose:
The Customer Service Technician delivers, sets up, teaches use and safety and maintains home medical equipment.
What you will do:
Schedules deliveries with customers and makes phone calls prior to delivery.
Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home.
Delivers equipment/supplies to client's place of residence and in-house, sets up equipment and teaches use according to MercyOne North Iowa Home Medical Equipment's policy, manufacturer's instructions, and provides exceptional service.
Communicates to client pertinent MercyOne Home Medical Equipment services and billing information.
Completes all documentation (such as sales orders, equipment checklist) and submits within 24 hours of delivery. Enters PHI data into the HME software, creates sales order, obtains signature and documents patient notes.
Instructs, observes and documents client/family return demonstrations on the correct and safe use of equipment.
Maintains company vehicle to be clean and in good working order. Maintains clean and dirty areas in vehicle. Documents vehicle maintenance.
Assists with inventory management, recording inventory levels, re-stocking, cleaning equipment, assisting with preventative maintenance and repair activities.
Hours/Schedule:
M-F 8-4:30 with rotating on-call for evenings/weekends/holidays. On-call is every 2-3rd week. Ability to lift up to 75 lbs.

Requirements

• High School diploma or GED required
• A minimum of one year recent general work experience required.
• Ability to lift up to 75 lbs.

Nice To Haves

• Previous home care and/or delivery experience, preferred.
• Durable Medical Equipment knowledge

Responsibilities

• Schedules deliveries with customers and makes phone calls prior to delivery.
• Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home.
• Delivers equipment/supplies to client's place of residence and in-house, sets up equipment and teaches use according to MercyOne North Iowa Home Medical Equipment's policy, manufacturer's instructions, and provides exceptional service.
• Communicates to client pertinent MercyOne Home Medical Equipment services and billing information.
• Completes all documentation (such as sales orders, equipment checklist) and submits within 24 hours of delivery. Enters PHI data into the HME software, creates sales order, obtains signature and documents patient notes.
• Instructs, observes and documents client/family return demonstrations on the correct and safe use of equipment.
• Maintains company vehicle to be clean and in good working order. Maintains clean and dirty areas in vehicle. Documents vehicle maintenance.
• Assists with inventory management, recording inventory levels, re-stocking, cleaning equipment, assisting with preventative maintenance and repair activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees