Customer Service Technician - Front-End Cashier

City of Richmond, VA-posted 23 days ago
Full-time • Entry Level
Richmond, VA
Executive, Legislative, and Other General Government Support
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The Front-End Casher ensures accurate and efficient processing of cash, checks, credit card collections. This role provides exceptional high-level frontline customer service and is the primary point of contact to assist citizens with billing and payment inquiries, processing various transactions, and providing essential information.

  • Respond to in-person customer requests, inquiries, and problems related to billing and payments, actively assisting with resolutions.
  • Answer general questions regarding due dates, service charge fees, credit policies, and other generalized information for business licenses, decals, personal property, and real estate.
  • Provide standard information and customer service by following prescribed procedures and instructions.
  • Research customer questions and account inquiries.
  • Forward customer feedback to your direct supervisor and/or lead teller.
  • Utilize Tyler Cashiering, Munis, and other financial portals self-sufficiently with minimal or no supervision daily.
  • Receive cash, check, money order, and credit card charge transactions.
  • Process in-person payments for real estate, utility, personal property, parking permits, business licenses, and more.
  • Perform daily batch processing.
  • Assist with deposit preparation.
  • Assist with monthly audits and balance petty cash.
  • Perform routine office tasks such as data entry, mail processing, and operating a variety of equipment including a cash register.
  • Review requests and issue parking permits for citizens of the City of Richmond.
  • Perform office opening and closing responsibilities, such as setting alarms and ensuring cash security.
  • Print bills and run standard reports.
  • Set up or cancel accounts within financial systems.
  • Perform any other job-related duties and responsibilities according to business needs for the Department of Finance.
  • High School Diploma or GED
  • Two years of customer service experience such as collecting and processing payments, researching billing information, or providing direct customer service
  • An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
  • Knowledge (some combination of the following): Standard office equipment Standard office protocols and procedures Customer service protocols and procedures Basic clerical duties Cash handling procedures
  • Skills (some combination of the following): Computer proficiency including Microsoft Office Suite Data entry Telephone etiquette Effective oral/written and interpersonal communication Basic mathematics Problem-solving Customer service Researching
  • Abilities (some combination of the following): Multi-task Problem-solve Remain calm in stressful situations Show empathy and compassion Defuse inflamed situations
  • Virginia Retirement System (VRS)
  • Language Incentive
  • Referral Bonus
  • Tuition Assistance Program
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