Customer Service Technician - Front-End Cashier

City of Richmond, VA•Richmond, VA

71d

About The Position

The Front-End Casher ensures accurate and efficient processing of cash, checks, credit card collections. This role provides exceptional high-level frontline customer service and is the primary point of contact to assist citizens with billing and payment inquiries, processing various transactions, and providing essential information.

Requirements

High School Diploma or GED
Two years of customer service experience such as collecting and processing payments, researching billing information, or providing direct customer service
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Knowledge (some combination of the following): Standard office equipment Standard office protocols and procedures Customer service protocols and procedures Basic clerical duties Cash handling procedures
Skills (some combination of the following): Computer proficiency including Microsoft Office Suite Data entry Telephone etiquette Effective oral/written and interpersonal communication Basic mathematics Problem-solving Customer service Researching
Abilities (some combination of the following): Multi-task Problem-solve Remain calm in stressful situations Show empathy and compassion Defuse inflamed situations

Responsibilities

Respond to in-person customer requests, inquiries, and problems related to billing and payments, actively assisting with resolutions.
Answer general questions regarding due dates, service charge fees, credit policies, and other generalized information for business licenses, decals, personal property, and real estate.
Provide standard information and customer service by following prescribed procedures and instructions.
Research customer questions and account inquiries.
Forward customer feedback to your direct supervisor and/or lead teller.
Utilize Tyler Cashiering, Munis, and other financial portals self-sufficiently with minimal or no supervision daily.
Receive cash, check, money order, and credit card charge transactions.
Process in-person payments for real estate, utility, personal property, parking permits, business licenses, and more.
Perform daily batch processing.
Assist with deposit preparation.
Assist with monthly audits and balance petty cash.
Perform routine office tasks such as data entry, mail processing, and operating a variety of equipment including a cash register.
Review requests and issue parking permits for citizens of the City of Richmond.
Perform office opening and closing responsibilities, such as setting alarms and ensuring cash security.
Print bills and run standard reports.
Set up or cancel accounts within financial systems.
Perform any other job-related duties and responsibilities according to business needs for the Department of Finance.