Customer Service Technician 4

Siemens Healthineers

4d•Remote

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. Serve as a resource of knowledge transfer for their regional team, including attendance of RSC calls and other knowledge forums. Assist RSM in assessing service metrics & histories. Makes recommendations on how to improve performance of region. Recommend improvements & changes to processes, work procedures and technical bulletins. Assists others in complying with the Quality System. Remote work permitted. 20% domestic and international travel. Travel to Client sites throughout Metro Detroit, Michigan and Metro Toledo/Ohio area. We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Requirements

The position requires a Bachelor’s degree or foreign equivalent in Electrical Engineering, Electronics Engineering, or a related field and two (2) years of experience in the job offered or an acceptable alternate occupation.
Will alternatively accept an Associate’s degree or foreign equivalent in Electrical Engineering, Electronics Engineering, or a related field and Five (5) years of experience in the job offered or an acceptable alternate occupation.
The position requires experience in the following: Experience providing service, preventative maintenance, and modifications on medical imaging equipment at customers sites with minimum al supervision; Utilizing tools and MR (Magnetic Resonance) service test equipment.; evo; mButler; Concur; NAM Customer Service website; MS Office applications, including X; Experience reviewing and assessing documents for installation, set-up, repair, troubleshooting, schematics, and block diagrams.
Valid driver’s license and good driving record.

Responsibilities

Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Serve as a resource of knowledge transfer for their regional team, including attendance of RSC calls and other knowledge forums.
Assist RSM in assessing service metrics & histories.
Makes recommendations on how to improve performance of region.
Recommend improvements & changes to processes, work procedures and technical bulletins.
Assists others in complying with the Quality System.