CUSTOMER SERVICE TECH I

City of Lake Worth Beach • Lake Worth, FL

32d • $18 - $23 • Onsite

About The Position

The City of Lake Worth Beach invites qualified individuals to apply for the position of Customer Service Technician 1.

This position is based on a 40-hour work week with an hourly pay rate of $18.41 - $23.38. This position is part of the Public Employees Union (PEU). Working at the Utilities Building located at 1900 2nd Avenue North, Lake Worth, FL 33461.

Under close supervision, performs a variety of complex administrative duties associated with City issued licenses and permits; and performs related duties as assigned.

Requirements

• Knowledge of policies, practices, procedures and terminology of City licenses and permits.
• Knowledge of standard office practices and procedures.
• Skill in using standard office machinery and equipment.
• Skill in using computers and standard application software.
• Ability to communicate effectively both orally and in writing.
• Ability to follow written and oral instructions.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• High School diploma or GED and one (1) year of administrative or clerical experience including customer service experience or any equivalent combination of training and experience.
• Employees in this position will be required to complete the FEMA Incident Command System (ICS) Certification Levels 100, 200 and 700 (559 is optional) within the first six months of employment.

Nice To Haves

• Upon achievement of Permit Technician certification from the ICC, employee will be eligible for a 5% education incentive.

Responsibilities

• Receives and reviews license and permit applications and revisions.
• Inputs license and permit applications, revisions, certificates of insurance, and fee payments to computer system.
• Issues licenses and permits, collects fees and reimburses denied applicants.
• Maintains records associated with license and permit applications, fee payments and violations.
• Assists in monitoring license applications, contractor registrations, zoning and vehicle­ for-hire inspections.
• Assists in preparing correspondence contract documents and federal and state performance and fiscal reports.
• The examples of essential functions as listed in this classification specification are not necessarily descriptive of any one position in the class. The omission of an essential function of work does not preclude management from assigning duties not listed herein if such functions are a logical assignment in relation to the position.

Benefits

• Vacation and Sick Leave Accruals
• 13 Paid Holidays
• 3 Floating Holidays
• City of Lake Worth Beach Medical Benefits that include Life Insurance, Dental and Vision coverage
• Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED