Customer Tech Suppt Tech I
About The Position
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Responsibilities: Provides first and second level technical support for all IIE supported endpoint computing devices. Acts as primary point of contact for end-users in resolving OS, iOS, application, hardware, and networking device issues, escalating as needed. Assists with setup, configuration, and maintenance of all endpoint devices. Serve as primary in-person support for high stakes, computer-based medical student exams. ESSENTIAL FUNCTIONS Provide first and second level technical support for IIE’s large customer base whose business functions rely primarily on digital technologies Provide first and second level technical support and expertise to IIE staff Responsible for ensuring IIE’s computing infrastructure (classrooms and other public spaces) are in working order Work on projects and coordinate with other URMC teams (SIG, NOC, Systems Management) to promote technology advances within URMC and IIE Assists with developing strategy for ongoing support of endpoint devices using MS tools – MCM, VMware, remote desktop, PowerShell scripting Serve as primary in-person support for high stakes, computer-based medical student assessments and exams MINIMUM EDUCATION & EXPERIENCE High School diploma or equivalent and 1 year of relevant experience required Associate's degree in related technical discipline, electronics, or related subject plus 2-3 years relevant experience preferred One year of relevant experience required or Equivalent combination of education and experience required KNOWLEDGE, SKILLS AND ABILITIES Working knowledge of current PC operating systems required Working knowledge of LAN/WAN technologies required Working knowledge of Apple iOS, OS X, and Android devices required Exceptional customer service skills required Strong communication skills required Logical thinker with good problem-solving skills required Proficient in break/fix and troubleshooting methods required Search engine proficiency required Working knowledge of Windows based servers preferred Working knowledge of MS Active Directory and SCCM\MCM preferred Understanding of SQL and PowerShell scripting preferred Apple iOS Certified Technician or other Windows based certifications preferred Basic understanding of various coding languages, such as HTML preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Requirements
- High School diploma or equivalent and 1 year of relevant experience required
- One year of relevant experience required or Equivalent combination of education and experience required
- Working knowledge of current PC operating systems required
- Working knowledge of LAN/WAN technologies required
- Working knowledge of Apple iOS, OS X, and Android devices required
- Exceptional customer service skills required
- Strong communication skills required
- Logical thinker with good problem-solving skills required
- Proficient in break/fix and troubleshooting methods required
- Search engine proficiency required
Nice To Haves
- Associate's degree in related technical discipline, electronics, or related subject plus 2-3 years relevant experience preferred
- Working knowledge of Windows based servers preferred
- Working knowledge of MS Active Directory and SCCM\MCM preferred
- Understanding of SQL and PowerShell scripting preferred
- Apple iOS Certified Technician or other Windows based certifications preferred
- Basic understanding of various coding languages, such as HTML preferred
Responsibilities
- Provides first and second level technical support for all IIE supported endpoint computing devices.
- Acts as primary point of contact for end-users in resolving OS, iOS, application, hardware, and networking device issues, escalating as needed.
- Assists with setup, configuration, and maintenance of all endpoint devices.
- Serve as primary in-person support for high stakes, computer-based medical student exams.
- Provide first and second level technical support for IIE’s large customer base whose business functions rely primarily on digital technologies
- Provide first and second level technical support and expertise to IIE staff
- Responsible for ensuring IIE’s computing infrastructure (classrooms and other public spaces) are in working order
- Work on projects and coordinate with other URMC teams (SIG, NOC, Systems Management) to promote technology advances within URMC and IIE
- Assists with developing strategy for ongoing support of endpoint devices using MS tools – MCM, VMware, remote desktop, PowerShell scripting
- Serve as primary in-person support for high stakes, computer-based medical student assessments and exams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
