HCL Technologies-posted about 1 year ago
$38,000 - $40,000/Yr
Full-time • Mid Level
El Paso, TX
Professional, Scientific, and Technical Services
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The Customer Service Team Lead at HCL Technologies is responsible for overseeing the daily operations of the Voice Customer Service team, ensuring that business objectives are met while fostering a positive environment focused on customer service and employee satisfaction. This role involves providing leadership, coaching, and support to team members, as well as managing performance metrics and compliance with company standards.
