Customer Service Support Specialist

MARCO Display Specialists • Fort Worth, TX

22h

About The Position

As a Customer Service & Technical Support Specialist, you’ll serve as a key point of contact between our customers and our internal teams. You’ll manage orders, troubleshoot issues, and help keep projects moving—while also diving into the technical side of our systems and data.

Requirements

• Strong customer service or account coordination background
• Solid technical skills: Excel, data entry, working knowledge of ERP or CRM systems
• Strong communicator and problem solver
• Ability to manage multiple priorities and stay calm under pressure

Nice To Haves

• Experience in manufacturing, displays, or retail support is a plus

Responsibilities

• Support customers with order status, product info, and post-sale service
• Manage customer accounts and projects in our ERP system
• Collaborate with Sales, Estimating, Engineering, and Production teams
• Analyze and verify technical product specs and order details
• Create and maintain spreadsheets, databases, and reports
• Troubleshoot issues related to orders, shipping, or item setup
• Ensure customer satisfaction from first contact to final delivery

Benefits

• We’re growing and want you to grow with us
• You’ll work closely with every part of the company—from sales to the shop floor
• Opportunities to grow your career and expand your skillset
• We work hard, celebrate wins together, and always keep the customer at the center of what we do

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed