Customer Service & Sales Support Specialist
About The Position
Westgate Resorts is hiring an entry-level Customer Service & Sales Support Specialist in Ocoee, FL to provide professional customer service, sales support, research and resolution options and administrative assistance to our Corporate Sales Support team. This full‑time role begins with paid, on‑site training for the first 90+ days, followed by a transition to a hybrid schedule. This position is ideal for detail‑oriented, self motivated candidates who thrive in a fast-paced, service‑driven environment. You will support inbound requests, process documentation, provide timely follow‑up, and assist both internal teams and Westgate owners. This is a weekday-only position with no weekend shifts. As a Customer Service & Sales Support Specialist, you’ll collaborate with multiple corporate departments, including Sales, Customer Service, Administration, and Compliance. Successful team members are proactive problem‑solvers, strong communicators, and comfortable navigating multiple systems. This role offers excellent stability, hybrid flexibility after training, clear performance expectations, and opportunities for internal career growth within a major national hospitality brand. If you’re ready to contribute to a customer‑focused, high‑performing team, this is the perfect opportunity to grow your career in the hospitality industry.
Requirements
- Bilingual fluency in English and Spanish is required. (Portuguese is helpful but not required)
- Strong customer service, communication, and problem‑solving skills.
- Ability to multitask, maintain accuracy, and navigate multiple systems simultaneously.
- Comfort working in a high‑volume, fast‑paced environment with shifting priorities.
- A willingness to learn, adapt, and follow established guidelines and procedures.
- Reliability, punctuality, and a positive, team‑oriented attitude.
- Ability to commute to the Ocoee, FL office multiple times per week.
- Must have a high-speed internet connection and modem.
- Must have a dedicated office/workspace with minimal distractions.
- Must be able to make and receive phone calls.
- Proficiency in Microsoft Outlook, Excel, and Adobe Acrobat is required.
- Ability to troubleshoot and fix minor computer issues independently.
- Ability to operate standard office equipment, including computer, telephone, and calculator.
- Ability to visually review handwritten and digital documents, and view a computer screen for extended periods.
- High School Diploma or equivalent required.
- Active Florida Real Estate License REQUIRED.
Nice To Haves
- Previous customer service or sales support experience is preferred
Responsibilities
- Deliver exceptional customer service via phone, email, and internal communication channels.
- Support sales teams by processing documentation, updating records, and ensuring accuracy across systems.
- Handle owner inquiries, research account information, and provide timely and professional follow‑up.
- Enter data efficiently and accurately into multiple platforms, maintaining compliance with established procedures.
- Collaborate with internal departments to resolve questions, expedite requests, and support process improvements.
- Maintain confidentiality, professionalism, and accuracy in all customer and sales-related transactions.
- Work on‑site during training and transition to hybrid scheduling per business needs.
Benefits
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
