Customer Service/Support Representative I
About The Position
The Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks. The CSR is the first point of contact for customers, clients, and guests, and provides them with all essential information they may reasonably require. The Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks. The CSR is the first point of contact for customers, clients, and guests, and provides them with all essential information they may reasonably require.
Requirements
- Minimum of 3 years in Customer Service role required
- Attention to detail
- Meet deadlines within prescribed timeframes
- Able to thrive in a team environment and contribute to team objectives
- Excellent presentation and communication skills
- Able to work onsite
- Must be able to work every other weekend, if needed
Responsibilities
- Act as first- and main point of contact for all customers, clients, and guests throughout their ‘lifecycle’ within the training center.
- Act as pivot between clients/guests and the various back-office functions to ensure customer services delivery expectations are being met and/or exceeded consistently.
- Execute front office duties to provide customers with requested information regarding the training process (schedules, changes, etc.) and logistics (hotel, transport, visa) or any other issue that our customers can reasonably request
- Prepare client’s materials for course delivery by: Ordering/printing required course documentation for clients.
- Ensure facilities are ready, prepared and organized in support of training delivery
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
