Customer Service Support Associate-Banking

RNB State Bank•Saratoga, WY

About The Position

RNB State Bank is looking for a Customer Service Support Associate to join our team at our Saratoga, WY location! RNB State Bank is a locally managed independent community bank founded in 1899, offering an array of customized and personalized banking services that meet the needs of businesses and personal clientele. RNB State Bank takes pride in developing personal relationships with its clients while maintaining the highest level of professional service. Our mission is to not only provide personalized banking services for our clientele, but to encourage our staff to personally contribute to making a difference in the communities that we serve. The Bank is also working towards being a community leader that balances purpose with profit by considering the impact of its decisions on its workers, customers, suppliers, community, and the environment. What we are looking for: RNB State Bank is looking for a driven, reliable, hardworking employee who wants to make a difference and provide exceptional customer service for our clients and in our community. If your goal is to build a career that is impactful & fulfilling, consider joining the dedicated team. The Customer Service Support Associate provides customer service support to all financial branch functions, opens new accounts, sells Bank products, answers customer questions, resolves account problems and serves customers in a an efficient, timely and courteous manner by performing the following duties:

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Word Processing software.

Responsibilities

Provides quality customer services as outlined in the Bank's New Account Standards guidelines.
Answers incoming calls in a prompt, courteous and professional manner.
Takes customer inquiries in person and by phone, including but not limited to account balances, researching items, providing copies of statements, and transferring funds.
Assists customers with online banking and debit card related inquiries.
Takes orders for checks and deposit slips.
Explains the different types of products available to customers and suggests the most appropriate one for their needs.
Establishes proper identification of customer and completes necessary forms requiring customer's signature.
Inputs new account information or data changes into the on-line system.
Assists customers in balancing their DDA accounts.
Processes a variety of transactions using own judgment within limits regarding the validity of transactions presented.
Receives installment loan payment and issues receipts.
Processes mail deposits, night drop, and ATM deposits which are opened under dual control.
Transfers funds and performs balance inquiries for customers using the on-line system.
Maintains monthly records of all accounts opened and closed.
Mails necessary documents to customers including but not limited to new accounts and loans.
Prints reports from Director as needed.
Organizes and scans documents.
Files documents as needed.
Provides notary services.
Maintains adequate supply of documents for all branch related functions.
Assists loan customers with account inquiries, loan payments and loan applications.
Assists all departments with preparing customer packets for bank products.
Responsible for adherence to regulations and Bank policies and procedures.
Promotes Bank services and cross-sells Bank products.
Performs all functions related to Safe Deposit Boxes.
Takes the mail daily and delivers mail to the appropriate departments.
Organizes and makes arrangements for Bank Board Meetings when in Saratoga.
Organizes and sets up Blood Pressure Clinic.
Organizes and sets up for branch parties and/or events.
Performs all other duties as assigned.

Benefits

401(k) plan with company contributions
Medical, Dental and Vision Insurance
Supplemental insurance options
Heath Savings Account with company contribution
Employer paid Life/LTD AD&D Insurance
Paid Vacation, Sick and Holiday time
Flexible Spending Account
Professional Development Resources/Tuition Reimbursement
Employee Assistance Program
An annual bonus may be paid to eligible employees based on company & individual performance