Customer Service Support

Imperial Dade•Denver, CO

5d•$21 - $21

About The Position

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches. All correspondence will come directly from Imperial Dade and not a personal email address. Imperial Dade has a Customer Service Support role available in Denver! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Dade is a great place to take that next step. The Customer Service Support will interact with customers, sales reps and internal departments to process returns and billing requests, investigate issues and provide information in response to customers’ inquiries, concerns, and requests about our products and services in the Issue Resolution department. The schedule for this position is Monday through Friday from 8:00am to 5:00pm. Pay rate: $20.50/hr-$21.25/hr Deadline to apply: 2/26/26

Requirements

High school diploma, GED, or equivalent
At least 2 years of customer service experience
Proficiency in MS Office and familiarity with using other software
2 years of data entry experience
Excellent communication skills
An outgoing personality, an eager attitude to help others

Responsibilities

Answer customers’ phone calls and emails in a prompt, friendly, and professional manner.
Interface with sales reps by telephone, electronically, or face-to-face
Process customer returns and credits through the internal request system and software
Assist with special billing and invoicing needs
Evaluate customer needs, identify issues and propose solutions to prevent future issues
When necessary, escalate customer information, problems/needs, and requests to the customer service manager.
Attend 1-on-1 and team meetings with other team members and manager