Customer Service - Supply Order Support Specialist - New Berlin, WI

Konecranes • New Berlin, WI

57d

About The Position

POSITION SUMMARY This position supports the incoming customer order inquiries. They will have the responsibility of answering and directing the needs of our customers orders. This support will cover topics ranging from confirmations, tracking status, to returns requests. They will work closely with internal stakeholders to ensure our customers inquiries are met with quick and accurate replies. Individuals with a strong knowledge of our processes and a natural ability to communicate in all situations will succeed in this role.

Requirements

• Positive attitude and true willingness to help our customers
• Proven strong leadership, communication, and personnel management skills
• Excellent organizational and problem-solving skills
• Good verbal and written communication skills
• Knowledge of SAP or equivalent business systems
• Bachelor's degree and/or a minimum of 3 years of relevant work experience in a customer service driven environment.

Responsibilities

• Ensure the best possible customer service through professional customer interaction throughout various scenarios.
• Work in a team environment to monitor and manage the central box for incoming inquiries
• Be able to communicate across multiple departments to deliver a solution to the customer
• Manage customer complaints and execute appropriate customer service measures
• Other duties as assigned

Benefits

• Medical Plan
• Dental
• Vision
• 401k plan with a match from day one
• identity theft protection
• accident insurance
• travel insurance
• 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
• 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level