Customer Service Supervisor

Meneses Law PLLC•Houston, TX

About The Position

Meneses Law is an Immigration Law Firm seeking a Customer Service Supervisor to join our growing team. In this role you will coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. Additionally, this role will maintain documentation such as correspondence and operational records. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates can perform to an elevated level of accuracy and are meticulous and organized.

Requirements

Must be able to communicate in English and Spanish.
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to diverse types of characters.
Proficient with Microsoft Office Suite and other relevant data tools.
Excellent time management skills, and ability to prioritize tasks in a fast-paced environment.
Ability to work independently and take initiative in problem-solving.
Ability to collaborate with cross-functional teams and communicate findings effectively.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Able to type 45 WPM or more.
English usage, spelling, grammar, and punctuation
Proper phone etiquette
Must be fluent in both English and Spanish.
Attention to detail and process orientation.
Ability to act with integrity, professionalism, and confidentiality.
Self-motivated with excellent interpersonal skills.
Relationship building and influencing skills.
Ability to work independently in a fast-paced environment and take initiative in problem-solving.
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to diverse types of characters.

Responsibilities

Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
Strategizing and monitoring the daily activities of customer service operations.
Assisting customer service staff with duties where required.
Training staff in customer service and company policies.
Assisting with the development and implementation of service policies and explaining these to staff and customers.
Maintaining documentation pertaining to customer service department activities.
Tracks operations milestones by managing accounts for unforeseen operation interruptions, then realigns schedules and expectations as needed.
Hold team accountable with setting performance goals, devising workflow plans to achieve those goals, and deliver praise or consequences based on performance.
Demonstrate exceptional communication skills, both over the phone and in writing.
Attend company meetings to provide activity of the customer service team and coordinate working activities with other departments.
Must be able to work independently and with minimal supervision.
Perform any other tasks or functions deemed necessary to the daily operations of the employer.

Benefits

$52,000 SALARY
EXCELLENT BENEFITS (MEDICAL, EMPLOYER PAID DENTAL, VISION, EMPLOYER PAID LIFE INSURANCE, 2 WEEKS OF PAID TIME OFF, AND 10 DAYS OF PAID HOLIDAYS)
401k Safe Harbor Match
WORK LIFE BALANCE SCHEDULE - OPERATION HOURS ARE FROM 8 A.M. TO 5 P.M. PLUS 2 SATURDAYS A MONTH FOR CERTAIN POSITIONS
STRUCTURED TRAINING PROGRAMS
Meaningful Career Advancement Opportunities
WORK WITH STATE-OF-THE-ART TECHNOLOGY.
Name Recognition & Prestige Immigration Law Firm
Birthday and Anniversary rewards
Sophisticated, Challenging Work
Business Professional work environment
Participate in a variety of volunteered events throughout the year
Must have the ability to work on a flexible schedule based on department and company needs.