Customer Service Supervisor

Ollie'S Bargain Outlet • Mcallen, TX

45d • Onsite

About The Position

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience.

Requirements

• Minimum of one to two years' retail experience in a mid-size to large retail service-oriented business preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Must have a positive attitude and the ability to interact well with others.
• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a safe manner

Responsibilities

• Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
• Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
• Ensure that all product at the front end is merchandised per the visual merchandise standards.
• Ensure that the front-end, entrance, and exterior of the building are maintained properly.
• Ensure that front end operations, store standards, and company programs meet all operational expectations.
• Assist with developing, evaluating, and supervising front end Associates.
• Complete any additional responsibilities and/or duties as assigned.

Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• Strong career growth & talent development culture.
• 20% associate discount on all Ollie's purchases.
• Vast array of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees