Customer Service Supervisor

Versum Materials US•Allentown, PA

About The Position

At EMD Electronics, as the Customer Service Supervisor at our Allentown site, you will lead the customer service team to ensure outstanding support and responsiveness to our electronics customers. You will play a key role in driving service quality, team performance, and customer satisfaction. We are committed to innovation and excellence, offering exciting career opportunities in Allentown as part of our Electronics division.

Requirements

Bachelor’s Degree in Engineering (e.g., Chemical, Mechanical, Electronics, etc.) or Business (e.g., Economics, Finance, Management, etc.)
OR
High school diploma or GED with 4+ years of customer service experience
AND
2+ years of customer service supervisory or management experience
1+ Knowledge of SAP system in Sales and Distribution module
Strong interpersonal, communication, and problem-solving skills.
Excellent written and verbal communication skills
Demonstrates strong problem-solving skills.
Excellent work ethic and positive attitude.

Nice To Haves

Previous leadership experience in customer service within the electronics industry.
Proficiency with customer service tools and Microsoft Office suite.
Knowledge and experience handling consignment.
Ability to work effectively in a fast-paced team environment.

Responsibilities

Supervise and coach the Electronics customer service team to achieve service objectives.
Manage and resolve customer inquiries, complaints, and escalations efficiently and professionally.
Collaborate closely with cross-functional teams including sales, logistics, and technical support.
Monitor customer service KPIs and implement improvements to enhance performance.
Train and mentor team members to develop their skills and knowledge.
Enforce adherence to company customer service policies and processes.